At SoulStones, we want you to feel confident and satisfied with every purchase. Due to the nature and energetic sensitivity of our spiritual products, we offer limited returns and refunds under specific conditions outlined below.

💎 Return Eligibility

We accept returns only under the following circumstances:

  • The item arrived damaged or defective

  • You received the wrong item

To be eligible for a return:

  • You must contact us within 7 days of receiving your order.

  • The item must be unused, in its original condition, and in its original packaging.

📩 How to Request a Return

  1. Email us at [your email address] with:

    • Your order number

    • A brief description of the issue

    • Clear photos of the item and packaging (if damaged)

  2. We will respond within 2 business days to confirm the next steps.

Please do not return items without receiving return authorization from us.

🔁 Non-Returnable Items

We do not accept returns on:

  • Used or altered items

  • Crystals that have been charged or cleansed

  • Items purchased during sales or promotions

  • Spiritual services or digital content (e.g., readings, sessions)

💳 Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, a refund will be processed to your original method of payment within 5–10 business days.

  • Original shipping fees are non-refundable unless the return is due to our error.

🚚 Return Shipping

Customers are responsible for return shipping costs unless the item was incorrect or defective.
We recommend using a trackable shipping service, as we are not responsible for lost return shipments.